Refund policy

 Returns or exchanges are strictly eligible only under the following conditions.

• Damaged product, or  Wrong item received.

❗ No other reasons will be considered for return or exchange.

 

Reporting Timeline (Mandatory)

• Any issue must be reported within 24 hours of delivery.
• Communication must be sent only via email to: saiprathikcollections@gmail,com
• Requests received after 24 hours of delivery will not be eligible for return or exchange.

Unboxing Video Requirement

• An uncut parcel opening video is mandatory for all return or exchange requests.
• Requests without an unboxing video will not be approved.

Replacement / Store Credit

• If the reported issue is found eligible and the product is available in stock, we will ship a fresh replacement.
• If the product is sold out at the time of reporting, a store credit will be issued instead.
• Refunds to original payment methods are not provided.

Reverse Shipping Policy

• Reverse pickup service is not available.
• Customers must ship the product back to the “From Address” mentioned on the parcel.
• To be eligible for shipping cost reimbursement, customers must use the cheapest available shipping service and share the receipt.
• Shipping reimbursement will be processed only after verification.